Every pair of Altra shoes comes with a 30-Day Trial Runs are Guaranteed Promise. Once you receive your shoes, we'll give you 30 days to walk, jog, run, hike, and explore before deciding if they're right for you. If you're still not completely satisfied, send them back for a full refund. No questions asked. Please note and keep your tracking number on the return label for your records until your credit has been processed. See our returns page for more details.

*Returns are available to US-based customers only.

**We’ve extended trial runs for the holiday season; feel confident giving the gift of Altra! If for any reason you are not satisfied with your purchase made on altrarunning.com between 11/1/25-12/31/25, you may return your items for a full refund through 1/31/26, no questions asked. 

At Altra, we stand behind our products and are glad to assist you if you have any issues with the quality of our shoes.

Altra provides a 1 year warranty on any manufacturing defects from the date of purchase on shoes that were purchased from altrarunning.com or an authorized Altra retailer. Altra warranty program does not cover defects due to improper fit, normal wear and tear, damage due to misuse, alteration to the product, or negligence. Product covered by the Altra guarantee will be replaced at Altra’s discretion.

Learn more on our warranty page. 

The following are NOT covered by the Altra guarantee:

·         Fraying due to abuse

·         Deterioration as a result of water abuse

·         Sole wearing out or worn through

·         Color fade

·         Cuts, scratches, burns, etc.

·         Damage caused by negligence, misuse or alteration of products

Learn more on our warranty page. 

Altra recommends cleaning your shoes as soon as they are exposed to dirt. Hand wash with a damp cloth and mild detergent. Do not machine wash or machine dry. Stuff them with a towel or a shoe saver product like Stuffitts™. 

Click here to see the Men’s and Women's shoe size guide.

Click here to see the Men’s and Women's apparel size chart.

Altra currently has a wide variety of styles for our consumers, some of which contain leather and some of which do not. That said, even in those styles which do not contain leather, it is difficult to verify that all components including dyes, finishes and adhesives do not contain any animal-derived content which is why these products are not labeled “vegan”. If any products are completely vegan in the future, this will be labeled on the products and our website.

We currently do not sell replacement laces. Our customers have had good success finding replacements in local run retail locations found on our store finder as well as online at www.shoelacesexpress.com and www.lacelab.com.

Yes, we offer a 15% discount to all active-duty military members and veterans. Reach out to our customer service team to request a military discount promo code to be used at checkout.

We currently do not offer gift wrap or gift options. We do offer gift cards.

Does the address you typed match the address on file with the credit card company? If you still encounter a problem after you’ve verified that the address matches, please chat customer service in the chat bubble for further assistance.

Yes, orders can be shipped to a different address than the billing address. Once you get to the checkout page, enter your shipping address. You can then enter in the billing address that is tied to the credit card you are using.

Online price adjustments can be made within 30 days of the original purchase to receive sale pricing if the exact size and color are currently in stock.

We begin processing your order immediately upon receipt. For this reason, we have about a fifteen-minute window to modify orders. You may contact us immediately to attempt cancellation or change. If we are unable to modify your order, we offer free 30-day returns should you need to return your product.

We accept Visa, Mastercard, Discover and American Express credit or debit cards. We also accept PayPal through our online order process.

All Altra Running shoes are eligible. However, apparel and accessories (such as socks, hats, and Trail Gaiters) are not eligible.

HSA/FSA accounts were created so individuals could use pre-tax money to pay for expenses used to treat, mitigate, or prevent a diagnosed medical condition. Because HSA/FSA dollars are pre-tax money, you’re getting more purchasing power for your dollar. Rather than paying taxes on income and then paying with after-tax dollars, qualified customers can use pre-tax funds to invest in their health.

An individual can contribute up to $4,150 pretax to their HSA per year, or $8,300 for a family plan (an additional $1,000 if you are over at least 55 years old). Individuals can contribute up to $3,200 pretax to their FSA per year (with an additional $500 in employer contributions allowed).

Health savings accounts (HSAs) and flexible spending accounts (FSAs) are programs that allow you to set aside pretax dollars for eligible healthcare expenses. If you’re not sure whether you have an HSA or FSA account, please check with your employer or insurance company.

Yes. If you’d like to use your regular credit card, simply select that in Truemed checkout. After your purchase, Truemed will email you instructions on how to submit the receipt to your HSA/FSA administrator for reimbursement.

The items in your Truemed Letter of Medical Necessity (“LMN”) are now qualified medical expenses in the same way as a visit to the doctor’s office or pharmaceutical product is.

There are thousands of studies showing food and exercise to often be the best medicine to treat and even reverse disease. Exercise qualifies as a qualified medical expense when paired with an LMN. Food supplements, and other wellness tools that address the root cause of a health issue or prevent an illness, and/or doctor authorizations tie the need. Your Truemed LMN offsets a tax liability to the dollar once the provider has deemed them medically necessary.

There are no fees to you, if you are shopping with a Truemed partner merchant (like Altra Running).

If you receive a reimbursement denial, Truemed can help! Gather all the key details, including the denial letter, and send to your HSA/FSA Administrator immediately. Then, follow the steps in this article and Truemed can help you appeal your denial.

You can use your HSA/FSA dollars all year long. However, FSA dollars expire at the end of the year, and unused money may not roll over into the next year. Make sure to spend the rest of your FSA dollars before December 31st — use it so you don’t lose it!

Generally, it takes 24 hours. In some cases, Truemed’s provider team will require additional time to issue a Letter of Medical Necessity based on the needs associated with an individual qualification survey. If you aren’t seeing your letter in your inbox, check spam, then reach out to us at support@truemed.com for help.

Unfortunately, Truemed’s service is for individuals who have HSA or FSA accounts (or plan to fund one during enrollment). We encourage you to ask your employer about information on your HSA or FSA!

Unfortunately, Truemed is currently only available in the United States.